![]() Our Custom Catalogs feature allows Administrators to create product catalogs customized at an enterprise level, company level or based on purchasing role or area of responsibility. How do I create custom product catalogs for different purchasing roles within my company? You can also contact Customer Relations or your account manager for further information and assistance. We recommend that you use one of the following carriers to help ensure your packages clear customs: UPS, Federal Express or DHL for lightweight orders.įor specific types of returns, including items for repair, see CDW’s full product return policy (PDF). If your package is over 150 pounds, CDW Customer Relations will schedule a pickup via a heavyweight carrier and will contact you with additional details.Īll international duty fees must be paid by the sender. You can either give the package to your regular UPS driver or drop off the package at any UPS drop off location. Please remove or cover any existing freight labels on the package. Print the label and use clear tape or a carrier pouch with a self-adhesive back to affix the freight label to your package. If your return is eligible, you will receive a pre-paid freight label via email. Some returns may be eligible for pre-paid freight by CDW. We are not liable for damage that occurs during shipment back to us and suggest that you insure these return items in case of lost merchandise. All boxes should be securely packed to prevent possible damage during shipping. If you have multiple packages to return, please make photocopies of the return address that was emailed to you and tape one on each package. The toners/cartridges should be packaged separately, either in another box or sealed inside a plastic bag within the return item’s box. If you are returning a printer, fax machine or copier, please remove all toner and ink cartridges to prevent spillage during shipping. The return box should contain everything from the original shipment, including the original manufacturer’s box and packing material, all accessories, UPC bar codes, manuals, etc. ![]() Please do not record the RMA number on the original manufacturer’s box. When you pack the return, the RMA number should be clearly noted on the shipping label of each box, or you may write it on the shipping box. I have a Return Merchandise Authorization (RMA) number, how do I complete the return? If you don’t have an account manager with us, please contact Customer Relations. If you require additional assistance or have further questions, please contact your account manager. For more information, see CDW’s full product return policy (PDF). ![]() If the product is accepted after 30 days, credit will be issued toward future purchases only. Please be aware that specific manufacturers have more restrictive return policies and may be subject to a return fee. Returns within 30 days from invoice date can be for exchange, replacement refund or credit at CDW’s discretion. Your RMA number is valid for 10 business days. When your return is approved you will receive an RMA number, which must be included with the returned merchandise. Please detail the reason for your request. In the Product Details section, you have the option to select "Request a Return." Select the item(s) you wish to return. You will be taken to the Order Details page. To return a product, you will need to access the Recent Orders history of your CDW account. Select the Order Number for which you would like to request a return (you can also search for an order by date or P.O. ![]() If you do not have an account manager with us, please contact Sales Support. If you need additional assistance or have further questions, please contact your account manager. Should you choose to convert this quote to an order without verification, you may be contacted by your account manager to confirm the details of your order. Prior to converting this quote to an order, please contact your account manager for configuration, pricing and contract verification. You can email a copy of this confirmation to yourself. You can also view your Quotes history at any time through your CDW account. You will see a Thank You page confirming that your quote has been received. Once you are done, you can select the Request A Quote feature to complete your quote and send it to your account manager. On the Checkout: Quote Review page, you can enter a Quote Description (required) and a Cost Center Code (optional). Enter your shipping information and select a shipping method to Continue. Once you are done, use the Quote feature on the Checkout page. Fill your shopping cart with the items you want included in the quote. If you are signed in, you can create an online quote.
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